Frequently Asked Questions
Everything you need to know about shopping with KOTOBUKIYA US ONLINE.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. Please note that pre-order items will ship according to the release date specified on the product page.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition collaboration items may be subject to final sale policies.
Do you offer international shipping?
Currently, KOTOBUKIYA US ONLINE ships exclusively to addresses within the United States and Canada. International fans are encouraged to check our global partner distributors.
How can I track my package?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are the clothing sizes based on US or Japanese standards?
Most of our fashion items follow US sizing standards unless otherwise noted in the product description. We provide a detailed size chart on each product page to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.